Operations
SampleHandling
Information to confirm before biological material or sequence files are submitted.
Submission approval
Do not dispatch material until sample type, quantity, concentration or quality information, packaging, destination, and project reference have been accepted for the project.
Labelling and manifest
Use stable sample identifiers and provide a manifest that links each container or file to the requested work. Avoid patient names or unnecessary personal information.
Storage and transport
Required conditions vary by material. The written submission instructions, not a general website statement, should define temperature, packaging, timing, and any restricted material.
Receipt exceptions
Leaking, unlabelled, damaged, mismatched, or otherwise unsuitable submissions may need clarification or replacement before work can proceed.
Discuss project requirements
Tell us what you need and we will confirm scope, methods, and documentation before quoting.